Support and Maintenance

Skip to content
Support and Maintenance

Introduction

We can provide support and maintenance for Tryton and other open-source software. We can also help with other general I.T. and software related issues.

Ready to Help

UK Based

100% based in the United Kingdom.

No Call Centres

No call centres and no scripts, all support and advice will be specific to your issue.

Office Hours

Standard support is available from 9.00am to 5:30pm, Monday to Friday. Extended and 24 hour support contracts are available if required.

User Support

We can answer any questions you have about using your systems, and help with other general I.T. related problems.

  • System Setup

    If you need assistance or advice with installing, setting up, or configuring open-source software, and Tryton in particular, then we can help. We can also provide system setup support for Windows, Mac OS X, and Linux.

  • Software Use

    We can provide you with help and advice on using open-source software packages, especially Tryton. We may also be able to help you with any problems you are having with software on other platforms.

  • General Enquires

    Although we normally work with open-source software, we have experience in using and supporting systems based on Windows, Mac OS X and Linux. We can often help resolve any I.T. and software related issues on any of those platforms.

System Maintenance

We can provide support and maintenance for your systems to ensure they keep working as intended.

  • Service Monitoring

    By monitoring your services we can often see when they are not behaving as expected and can take action to get them back up and running before there is a problem.

  • Remote Logging

    Remote logging enables us to watch for problems as they happen. This often allows us to identify and fix things before they become a big issue.

  • Secure Remote Backups

    Absolutely essential for every business. One of the most important things you can do is backup your data and regularly check the backups work. You should also be backing up your data to a different physical location, to help protect against a range of possible disasters.

  • Continuous Improvement

    As your business evolves your systems should adapt too. Working with you we can perform a regular review of your systems to identify areas where efficiency and automation improvements can be made. We can then implement these changes for you.

  • System Updates

    Keeping your systems up to date can help improve performance, fix bugs in the software, and protect against unauthorised access to programs and data.

Training

Training and documentation, so you can get the most from your system.

  • User Training

    To get the best from your system everyone needs to know how to use it. We can provide user training that is customised to fit your requirements. From sessions that introduce the basics through to system configuration and administration.

  • Developer Training

    For Tryton we can provide developer training to get you to a point where you have a grasp of the basics, and can start creating modules and maintaining Tryton in-house. To get the most from this a basic knowledge of Python, SQL, and Linux is advantageous.

  • System Documentation

    We can create system and process documentation that is customised to your systems and requirements.

Prices

You can choose how we charge for any support and maintenance work that we undertake.

Contract

Pricedper year

Our support contracts are tailored according to your requirements, and can cover everything from system maintenance and updates, to user support and training.

Quotation

Pricedper job

We can quote on support and maintenance work such as:

  • Software installation and configuration.
  • System updates.
  • User and developer training.
  • Issue resolution.

Hourly

£50per hour

This is our standard hourly rate, and applies to work undertaken during office hours (9.00am to 5:30pm, Monday to Friday).

We can provide a quote for any work that needs to be done outside of office hours.

Need Help or Support?

Get in touch to discuss your support and maintenance requirements.